Goodry Gubbels
ExpertiseExpertise
Where I add the most value.
Technology & Operations
- Technology Leader
Published article
Automated solutions for the peopleTeleperformance Journal · PDF - Lead Developer — AI-Driven Self-Service Platforms
- Natural Language Processing (Speech & Semantic Analysis)
- Service Delivery & Design
- Solution Architect
Published article
Automated solutions for the peopleTeleperformance Journal · PDF - Infrastructure Design & Consolidation
- Application & Platform Deployment
- Software & Web Development
- Digital Workplace & Cloud (SaaS/PaaS)
- ITIL v3
- Process Standardisation & Integration
- Pre-sales Support
Between 2006 and 2013 I was the Architect and main developer behind those platforms — including published thought leadership on natural-language customer automation, written for Teleperformance's internal journal.
Management
- COMEX Experience
- Budget and P&L responsibility
- Guaranteeing and reporting: KPI and SLA management
- Business Unit Management
- COBIT 5
COBIT 5 certificate
COBIT 5 FoundationPDF certificate - PMO Development and Management
- International Team management
- Transversal Team management
- IT Strategy Design
Published article
Automated solutions for the peopleTeleperformance Journal · PDF - IT Auditing
- IT Gouvernance
- IT Project Management
- IT Transition Management
- Global Benchmarking Management
- Supplier Management
- Contract Negotiations
- Outsourcing
Want the story behind these? Head over to Work & CV for the career highlights, or download my CV there for the full detail.